This page is for players of Zipline Jam, the Android puzzle game by MKTeam. It explains how to delete your account and the data linked to it. What the game collects is described in the privacy policy.
1. Delete your account in the game
- Open Zipline Jam.
- Open Settings.
- Tap Delete my account.
- Tap the button again to confirm.
The account is deleted straight away and the game starts again as a new player. Uninstalling the app alone does not delete the data on the server.
2. What is deleted and what is kept
| Data | What happens |
|---|---|
| Player record, player name, leaderboard entries, level clears, cloud save, and reports you made about other players' names (on the game server) | Deleted. |
| The anonymous Firebase Authentication account | Deleted. |
| Data stored on your device (saved progress, settings, cached levels, queued level results) | Cleared when you delete the account in the game. |
| Backups of the server database, made for disaster recovery | Deleted data can remain in a backup for up to 30 days, until that backup is overwritten. |
| Data held by Google: Analytics events, crash reports, ad data | Kept and removed under Google's retention rules. Analytics event data: the retention period set in the project, 14 months at most with Google's standard options. Crashlytics crash data: 90 days. See Google Analytics data retention, Firebase privacy and security and Google's advertising policy. |
| Web-server access logs with IP addresses | Not kept longer than needed for security and troubleshooting. |
3. Request deletion if you no longer have the game
If the game is no longer installed, send this form. We handle these requests manually within 30 days and may contact you to confirm the account is yours.